Please read these terms and conditions carefully before using the RELX UK Online Flagship Store (Retail Technology Ltd WEB STORE).

This website is owned and operated by Retail Technology Ltd.

Address: SQB, 77 Marsh Wall, London, England, E14 9SH,

Tel:020 7052 4674.

VAT reg No: 336 206 030.

Co No: 12134932.

Please Note:
It is illegal for us to sell our products to anyone under the age of 18. It is also illegal to make a false declaration of age in order to purchase our products. If you are under the age of 18, please do not attempt to use this site to purchase our products. Acceptance of terms of use by registering as a customer means you accept these terms and conditions. Your access to, and use of, this Site is subject to the following terms and conditions ("Terms") and the privacy policy. References in the Terms to "us", "we" or "our" are references to Retail Technology Ltd. By using the Site you acknowledge that you have read, understood and accepted these Terms and the privacy policy, and agree to be bound by them. From time to time we may update or revise these Terms or the Privacy Policy without notice. Please check these Terms and the Privacy Policy periodically for changes. Your continued use of the Site after the Terms or the privacy policy has been changed indicates your acceptance of those changes Site content. While we have endeavored to ensure that the information we have provided on the Site is free from error, it is provided "as is" and "available"; and without warranties of any kind either express or implied. Retail Technology Ltd does not warrant the accuracy, currency or completeness of the information on the Site or that the Site is error-free or suitable for your intended use. Retail Technology Ltd does not warrant that the Site or the server that makes it available are free of viruses or other harmful components and we shall not be responsible or liable for any error in, or omission from, the information we have provided on the Site except as required by law.

We reserve the right to make changes to the information provided on the Site at any time and without notice. Use of the site you agree not to use the Site for any purpose that is unlawful or prohibited by these Terms. Your use of the Site will not create nor will you represent to have any interests or rights in our intellectual property. You agree that you will not interfere with any other party's use and enjoyment of the Site, or damage the operation of the Site, or our systems or those of other persons who use the Site, whether by way of a virus, corrupted file, any other software or program, or otherwise. We reserve the right to suspend your use of the Site where we consider that you may have breached these Terms or the law.

BUYING PRODUCTS ON OUR WEBSITE

By placing an order on the RELX UK Online Flagship Store  (Retail Technology Ltd RELX WEB STORE)  you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at support@relxvape.co.uk before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order will be process by sending an email to you at the email address you provide in your order form - your order is accepted upon receipt of the FULFILMENT email confirming the goods will be shipping to you. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

RELX UK Online Flagship Store accepts payments in British Pounds. The UK is shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. The service to the other international territories is not a Delivery Duty Paid service. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. Please see the CHECKOUT for current and accurate delivery costs, delivery times and customs/duty information. 

 

RETURNS & EXCHANGES

Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
The same applies to goods returned for any reason on the part of the buyer.

The cost of this service is £5.99 and will be deducted from your refund.

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days.

We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned into our warehouse.

All courier charges on returns are not refundable unless the return is due to you receiving goods differ from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange a return or exchange of the product. We will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, we may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.

 

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

JURISDICTION

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Retail Technology Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Retail Technology Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

 

MAKING CHANGES TO ORDERS

Please note, due to the speed at which our Web Dispatch team work, we can make no guarantees to change orders prior to shipping. If an order has been booked in & collected by DPD our Web Dispatch team can not cancel or amend it. Once you have received your item, you can then return it following our Returns Info guidelines

LINKS TO AND FROM OTHER WEBSITES

Any links to third-party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by us. We do not monitor the content of any other websites and are not liable or responsible in relation to any content on them. You agree that you will not create a hyperlink to this Site without our express written permission. If you do create a hyperlink to this Site, you are responsible for all losses that we may suffer as a result of that link, whether direct or indirect. Linking to this Site is at your own risk. You may not frame any part of the Site content by including advertising or other revenue-generating material Website analysis tools Mission Limited uses Google Analytics counting systems to collect information such as the number of visitors per day or the number of pages requested per day. In order for this to occur, a small piece of code is placed on each page which counts these statistics. This non-personal information gained is aggregated by Google Analytics and enables us to measure activity within our websites which in turn is used to continually improve our site and our service to our customers. Retail Technology Ltd does not warrant the accuracy or correctness of this data. Intellectual property rights, All right, title and interest in all intellectual property rights in all concepts, systems, written, graphic and other material relating to the Site and its contents is owned by, and shall at all times remain the exclusive property of, us, our licensors and the providers of any other products and services accessible on the Site and is protected by New Zealand and international law. Nothing in these Terms shall constitute a licence of intellectual property rights to you. Exclusion of liability and indemnity to the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Site. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the Site, or any breach of these Terms.

 

SUBSCRIPTION & AUTOSHIP

After your first order, each subsequent order will be automatically charged to your credit card and shipped at the interval you selected.

You can visit your account at any time to adjust your order dates, or change your pods quantities, flavors. You can also pause your autoship plan or change your order interval.

There are two ways to change your autoship plan:

Log in to your account and find ‘My Autoship’, and then you can check, change, or cancel your order.*

Or, you can find our customer service via live chat or support@relxvape.co.uk, and they will help you.

*A fee may apply if you cancel during a promotion.

To Cancel your autoship, you need to complete at least 2 orders of your subscription before you can cancel your active autoship. 

NO WAIVER 

Failure on the part of Retail Technology Ltd to enforce any of these Terms shall not be construed as a waiver or as a waiver of Retail Technology Ltd’s right to enforce these Terms at a later date. Governing Law UK law governs the use of the Site and these Terms.

Updated on 20/05/2024