FAQ

After your first order, each subsequent order will be automatically charged to your credit card and shipped at the interval you selected.

You can visit your account at any time to adjust your order dates, or change your pods quantities, flavors. You can also pause your autoship plan or change your order interval.

There are two ways to change your autoship plan:

Log in to your account and find ‘My Autoship’, and then you can check, change, or cancel your order.*

Or, you can find our customer service via live chat or support@relxvape.co.uk, and they will help you.

*A fee may apply if you cancel during a promotion.

Step 1 - Log in to your RELX account

Step 2 - Click Autoship

Step 3 - By clicking the Change Plan button, you will be directed to the Build Plan page.

Step 4 - Your ordered items are added automatically to the cart. Click Next and you can choose a different shipping frequency. Get your package in 14 days, 30 days or 45 days.

The order confirmation will be sent after the payment is created. The shipping confirmation will be sent after the shipment of goods.

Normally, the first autoship delivery will arrive in the next working day after the date of payment if you placed your order before 15:00. Thereafter, your subsequent deliveries will arrive at the interval you selected.

You can contact our customer service via live chat or support@relxvape.co.uk for a refund. You may need to return the package to us to proceed with the refund, and please make sure all products are not opened.